Customer Service
Choosing Customer Service as a company value reminds our busy engineers that knowledge of the security-relevant components of a web browser or a finely-honed technique with the latest executable debugger are no substitute for applying polite and affirmative candor to customer requests and encouraging a genuine rapport. In an age when most security managers are happy to treat consultants as full team members, we remind Iron Shields engineers to reinforce customer beliefs that the human element is central to technical security. If customers require extensive explanations about procedural options or system security posture, then time spent on these activities is time well spent.
Case Studies
Our accomplishments display the breadth of talent required to work with a diverse and high profile clientele. Learn about some of our past work here.
Quality
Quality improves each customer's perception of the service performed and is what gives Iron Shields the best chance of being invited back in the future. Iron Shields counts its Quality Control department as the most important component. Quality is what distinguishes a brand. We rely on word-of-mouth referrals and do not use commercial media advertisements, feeling that this effort would be better invested in Quality Control and Personalized Attention. A good security company's reputation is what brings recognition to the efforts of its employees, encouraging them to be good security practitioners.
Philanthropy
Iron Shields is not just a leader in the security industry, we are leaders in the community too.
Iron Shields sponsors employees' volunteer work, especially that contributing to community well-being, such as education or urban renewal.
Process Improvement
The Iron Shields founders worked with companies that developed multi-million dollar fighter jets during the formative years of their careers, with the result that Iron Shields has inherited part of the company culture of these high-tech manufacturing environments. One element central to the process that enables American jet production is a commitment to continual improvement--even when the team is busy, even when senior management is touring facilities, even on a Friday afternoon.
The attitude that every day presents an opportunity to do things better is what allows Iron Shields to achieve recognition for quality and dedication.
A Company Founded by Friendly Engineers
History
Iron Shields stands out from conventional security companies because it was founded by certified engineers from the DC region who wanted to bring the program administration maturity associated with national defense projects to media, state government, and commercial organizations, with a style of friendly customer service not typical of security professionals. Learn more about our beginnings and progress.